Automate Your Mailroom Processes

By
Anusha Venkatesh
IDP Evangelist

End-to-end mailroom automation with intelligent document processing

Mailroom automation is a hot topic for companies dealing with incoming mail streams, especially during this time when worker safety, risk mitigation, and business continuity are paramount.

Before companies can extract valuable data from documents to securely share with an increasingly remote workforce, they have to open the envelopes, prep the documents, and then scan them into the system. From insurance companies to financial institutions, enterprises are searching for ways to automate their mailrooms and put their data to work quickly, securely, effectively, and safely. Now they can.

Infrrd™ and OPEX® provide an end-to-end solution

That’s why San Jose-based Infrrd, which automates data extraction from complex, unstructured documents, has teamed up with high-speed mailroom automation company OPEX Corporation to revolutionize the process. Together, these two industry leaders are offering an end-to-end solution that will provide companies a hands-off approach to their document digitization.

Creating business value with automation

Coupling Infrrd’s applied AI and the OPEX® Falcon+® mailroom automation hardware, the companies are providing a complete mailroom automation solution that can address efficiency concerns and enable digital transformation. The partnership offers the highest levels of automation to tackle mailroom speed and efficiency challenges.

From an envelope to an image in one touch

The OPEX® Falcon+® RED™ scanner automatically opens envelopes and presents the contents to an operator for one-touch document scanning. After OPEX converts the physical paper into digital images and data, Infrrd’s proprietary technology takes over, handling document classification, extraction, and business decision making.

From an image to insights

“It’s an industry first,” says Nikunj Sanghvi, Infrrd’s VP Intelligent Automation. “Internal mailrooms can be a challenge,” continues Sanghvi. “However, OPEX will work seamlessly with Infrrd to make one end-to-end solution that enterprises can benefit from.”

Together, improving our clients’ lives

“Infrrd’s advanced recognition technology and machine learning capabilities really set it apart,” says Tim Osman, Business Alliance Manager at OPEX. “We are happy to be working with such a forward-thinking organization.”

According to Osman, Infrrd and OPEX share a similar philosophy for their customers, and that is to streamline their workflows. “When we look for partners,” says Osman, “we’re looking for firms that understand the importance of eliminating non-value-added steps and increasing the speed to process, ensuring their customers meet their SLAs and have a compliant, reliable way to capture data – and then be able to put that critical business data to work.”

End-to-end mailroom automation solution

1) Provides “Envelope to Insight” automation
2) Speeds conversion of physical documents to usable digital data
3) Eliminates costly non-value-added steps 
4) Enables enterprise-level transformation 

Frequently asked questions

What technology is better than OCR?

OCR, short for "optical character recognition," gives information in a one-way manner. But the more advanced version is IDP, which stands for "Intelligent Document Processing," and does more than the latter by recognizing characters. It can break down the whole content and the context of the document in several ways. Modern AI techniques like machine learning and natural language processing are used together to produce more meaningful results. As a result, IDP can extract the content and determine the organization and meaning of each item in the document more like humans.

 What is the market for intelligent document processing?

Several industries use IDP. Here are some intelligent document processing uses that IDP provides: time-saving, better accuracy in accounting, documentation of loan applications, and other data processing processes. IDP is a trusted solution for automated data processing in numerous industries, including finance, legal, insurance, and logistics. Since it enables the sector to produce excellent results by concentrating more on the essential operations of the business system, even in human resource departments of industries, employee surveys, other HR data, employee screening, and resume processing are all possible with IDP.

What are the key innovation drivers supported by IDP?

IDP supports tremendous innovations in data-driven decision-making, deriving value from business documents and agile development.

To know more, book a 15-min session with an IDP expert

How can IDP help organizations eliminate operational inefficiencies?

Businesses can improve operational efficiencies using IDP by automating repetitive tasks, reducing errors, and increasing the processing volume.

To know more, book a 15-min session with an IDP expert

How can a business benefit from intelligent document processing systems in the context of accounting?

Intelligent Document Processing, or IDP, is perfect for accounting. It uses machine learning and mighty AI tools to handle data swiftly and accurately. Organizations find IDP useful because machines, unlike humans, don't tire or get sidetracked. What's more, they don't make expensive mistakes during paperwork management. This reliability improves operations with fewer mishaps. It significantly boosts the organization's overall work quality and productivity.

What are the potential challenges or considerations when implementing IDP?

One of the major challenges while implementing IDP is the normalization of the new workflows. Personnel training, process enhancements, and full assimilation require time to get fully absorbed by an organization.

To know more, book a 15-min session with an IDP expert

How does your solution handle corrections?

Did you know no system is 100% accurate all the time?  When extraction errors occur you want to correct them.  We provide a simple UI that your business analyst will use to make corrections.

To know more, book a 15-min session with an IDP expert

Does your solution work with handwriting?

Our solution excels at data extraction from handwriting.  We've got proprietary methods and techniques that do the trick.  It's pretty cool.  See for yourself.

To know more, book a 15-min session with an IDP expert