We see business problems differently.
Our roots are in extracting insights. We started out by using an NLP engine to pull valuable details from comments on e-commerce sites. That improved retailers’ CX by helping customers find exactly what they were looking for, based on how they were already thinking about searching.
In addition to generating valuable intel for companies on what work shirts, golf shoes and wedding dresses people were searching for, we gained a unique perspective on unstructured data.
So the enterprises were able to rethink their strategies and improve their bottom lines based on data that had previously been hidden, and we gained a broad view of the importance of being able to handle unstructured data.
We’ve evolved this approach into a platform that lets companies provide better customer experiences for their customers, and for end users. That’s a big deal.
Insurance companies can process claims faster with Infrrd. That means their customers don’t have to wait as long to get approved.
Employees can log their expenses smarter with Infrrd. Our solution gets companies a more accurate look at what’s been spent, and gets people their reimbursements faster. That makes everyone happy.
Industrial manufacturers can process RFP responses faster, respond to more bids, and win more business.
The shift from retail into documents was surprisingly natural — it’s all data other people think can’t be read, and all-but-impossible business challenges rooted in the technical elements of automation.
We’ve saved our customers money by making their processes more efficient, and we create value because of the speed, accuracy and insights we are able to deliver across different types of documents.