AI Transforms Mortgage Industry - Automate Document Processing

Amit Jnagal
Founder & CEO

A decade ago the volume-heavy, error-prone and sluggish business processes of mortgage companies that take up considerable human labor were still struggling to find a direction with the technological transformation. Automation has finally kicked in for the Industry. Not only have the mortgage companies become more efficient, but the decision-making logic has also evolved with the application of robotics and AI. The focus is now fixated on automating tasks, minimizing errors & improving customer experience.

With the introduction of AI technologies like machine learning, mortgage professionals have been meeting their targets while achieving better customer satisfaction. Most of the work which was reliant on manpower is now being done by computers. As a result, professionals can shift their attention to more strategic aspects of the job like managing problems and processing exceptions. Infrrd’s AI-led automation is enabling mortgage companies to replicate human reasoning via machine learning, predictive modeling, and NLP.

A few of the processes that Infrrd has been automating for mortgage companies are:

  • Application Processing
  • Contract processing
  • Invoice/Receipt processing
  • Claims Processing
  • Loan Origination, Servicing & Recovery
  • Underwriting
  • Credit reports

Infrrd's intelligent docuent capture based on AI & machine learning classifies, separates, extracts & validates documents regardless of the source or format. Here’s how Infrrd is transforming the mortgage industry:

1. Easy Document Scanning and Capture

Assessing large creditworthy documents is often a tedious task. With our intelligent data capture solution, mortgage-related documents can be scanned into digitized format reducing paper consumption as well as overall processing time. Be it applications, credit reports, employment verification forms or legal files, all of them can be quickly scanned via Infrrd’s web or mobile applications.

2. Accurate Document classification & extraction

The paper-intensive consumer lending mortgage processes get laden with many variants of documents. Going through all of them for individual clients is labor-intensive and will take a lot of hours. Our deep learning-based IDC platform classifies, identifies, separates, and organizes these lengthy documents in one go. Our machine learning system is trained against millions of enterprise documents giving a high accuracy to the extracted results. It’s not a template reliant solution, which makes it different from the ones available in the market today. Machine learning allows the software to continuously learn from any manual validation to improve system accuracy as well as reduce time spent on manual correction over time.

3. Leverage with data-driven insights

Data extraction isn’t the end of our solution. We go a step ahead to do much more than that. Our NLP and Predictive analytics algorithms understand relationships between entities, learn from the historical data, and offer valuable insights in the form of financial reports or customer engagement that aid business decisions. We can predict trends and help address issues that are likely to affect the business. With this kind of insight, mortgage professionals will be able to offer their customers better service and customized products.

4. Compliance with regulations

Even with the right customer information, the complex task of determining creditworthiness might pose a grave challenge. Our AI-reliant platform helps scan various data sources to offer companies the entire digital footprint of their potential borrowers, hence allowing adherence to regulations.

At the end of the day, our technology will make tasks streamlined and help businesses expand their horizons. Adopting and adapting to it will definitely give your company an edge in this cut-throat industry where mortgage lenders are fighting commoditization. We are helping mortgage companies differentiate with our AI and ML solutions and create a seamless customer experience. Chat with us at to schedule a meeting to discuss further.

Frequently asked questions

What does your pricing model look like?

We price based on the annual volume of pages and complexity of document type.  We can get you preliminary pricing once we outlined a solution.  Let's do this.

To know more, book a 15-min session with an IDP expert

How can I try Infrrd before I commit to a full deployment?

Sure.  The first step is to schedule a guided demo where you get to jump into the thick of it.  After you explore our solution you can try a proof of concept. When you're ready, you can deploy the system to one use case.  Then more use cases.  Then across your enterprise.

To know more, book a 15-min session with an IDP expert

How does your system integrate with others in my enterprise?

We play nice.  Our solutions are API-based.  Your documents are feed into the solution using APIs. And extracted data is sent out through APIs.  We use REST APIs.

To know more, book a 15-min session with an IDP expert

Does your solution run in the cloud or on premise?

Our solution is cloud-native but is also design for premise deployments.  Your choice on how you want to deploy it.

To know more, book a 15-min session with an IDP expert

Does Infrrd run on mobile or desktop device?

Glad you asked.  Our data extraction process runs on servers.  We have found performance and accuracy decline when running on a desktop or mobile device. (Remember Infrrd is running a powerful AI stack).

To know more, book a 15-min session with an IDP expert

Does your system work out of the box or does it require training?

Common documents and use cases work out of the box.  The cool thing is your solution will improve as the system learns from your documents upfront and over time.

To know more, book a 15-min session with an IDP expert

How does your solution handle corrections?

Did you know no system is 100% accurate all the time?  When extraction errors occur you want to correct them.  We provide a simple UI that your business analyst will use to make corrections.

To know more, book a 15-min session with an IDP expert

Does your solution work with handwriting?

Our solution excels at data extraction from handwriting.  We've got proprietary methods and techniques that do the trick.  It's pretty cool.  See for yourself.

To know more, book a 15-min session with an IDP expert