Every day, shipping companies deal with a constant flow of documents. From newbuilding and sales & purchase reports to charterers' reports and vessel performance records, these documents carry critical information that keeps operations moving.
But what happens when document volumes grow faster than the teams responsible for processing them?
For one global shipping group, this became a growing operational challenge. Documents arrived in different formats, often containing multiple reports that needed to be sorted, classified, and processed before the information could reach downstream systems.
As volumes increased, manual document handling became harder to manage. The company needed a way to scale processing without compromising accuracy, delaying operations, or continuously adding people.
Finding a Way Forward with Infrrd
The shipping group partnered with Infrrd to rethink how its documents were processed.
What began as an initiative to automate shipping market reports gradually opened opportunities to automate additional document types across the business.
But expanding automation meant answering some important questions:
- How could the team handle growing document volumes without increasing manual effort?
- Could automated extraction deliver the accuracy required for business-critical shipping data?
- How quickly could a new document processing solution go live?
- What would it take to extend automation from shipping market reports to vessel engine performance documents?
This customer story explores the challenges that led the shipping group to Infrrd, its onboarding experience, the measurable results, and how initial success encouraged the company to expand automation into more document types.
Download the customer story to discover what changed, how the transition happened, and what the shipping group achieved along the way.
