Insurance tracking is a document-heavy process. Every day, teams need to process, validate, and track large volumes of insurance documents across different formats, carriers, and workflows.
The challenge becomes even bigger when document volumes fluctuate, formats keep changing, and list bills contain thousands of transactions in a single envelope. For insurance tracking teams, this makes accuracy, speed, and scalability critical.
For our client, this complexity was part of everyday operations.
Our client, a leading insurance tracker, processes thousands of multi-channel documents, including auto policy declarations, mortgage cancellations, lender-placed reinstatements, and list bills. Each document must be classified, parsed, validated against the loan, and dispositioned within strict SLA windows.
Our client needed an insurance tracking automation partner that could match the accuracy of its structured-rules engine, reduce field skip rates, scale with growing document volumes, and help modernize its document-processing stack.
That’s when they turned to Infrrd.
With Infrrd, our client achieved:
• 2M+ pages processed per month at peak volume
• 99.99% platform availability through the production ramp
• Improved field skip performance across multi-channel documents insurance documents
• A modernized insurance tracking workflow built to scale
Download the full customer story to see how they modernized insurance tracking without disrupting business operations.
