One of the largest mortgage lenders in the United States came to us with a challenge that had defeated every major IDP platform they had tried. Their loan origination and mortgage servicing operations required processing nearly 60 million pages every month, spanning 500 document types and more than 10,000 variations—from highly structured forms to completely unstructured statements and insurance documents.
They had already attempted everything:
1. Multiple leading out-of-the-box IDP solutions
2. A custom, in-house automation effort built by their own engineering teams
Despite these investments, none of the approaches could remove human review or meaningfully reduce their data-entry workforce. The inconsistent accuracy and lack of guaranteed extraction meant the lender was stuck with a massive manual effort—until they approached Infrrd, admittedly with a healthy amount of skepticism.
What followed was one of the most significant shifts in automation the industry has seen.
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