How One Insurance Company Transformed Its Claims Processing SLA

One of the industry’s largest claims administrators serving global P&C insurance firms faced what seemed like an impossible challenge.

A major new client was being onboarded.  With that win came the need to cut claims processing time by 50% and scale up capacity... all without adding any headcount.

After trying and giving up on OCR-based solutions, the company was stuck with manual processing.  And its SLA guarantees could not be met.

Was this processing SLA impossible?

This use case walks you through:

  • The issues the firm faced in processing complex, unstructured claim documents.
  • The firm's search for Straight Through Processing (STP) as a way to achieve its SLA targets.
  • How their search led them to Infrrd and its Intelligent Document Processing (IDP) solution.

The use case ends by showing how Infrrd's IDP solution helped transform the firm's SLAs by reducing insurance claims processing cost and time as well as supporting the need to scale up to meet new demand.

Download your copy of the How One Insurance Company Transformed Its Claims Process SLAs to learn how this company achieved claims processing success.

Infrrd. Redefine Possible.

Frequently asked questions

What does your pricing model look like?

We price based on the annual volume of pages and complexity of document type.  We can get you preliminary pricing once we outlined a solution.  Let's do this.

To know more, book a 15-min session with an IDP expert

How can I try Infrrd before I commit to a full deployment?

Sure.  The first step is to schedule a guided demo where you get to jump into the thick of it.  After you explore our solution you can try a proof of concept. When you're ready, you can deploy the system to one use case.  Then more use cases.  Then across your enterprise.

To know more, book a 15-min session with an IDP expert

How does your system integrate with others in my enterprise?

We play nice.  Our solutions are API-based.  Your documents are feed into the solution using APIs. And extracted data is sent out through APIs.  We use REST APIs.

To know more, book a 15-min session with an IDP expert

Does your solution run in the cloud or on premise?

Our solution is cloud-native but is also design for premise deployments.  Your choice on how you want to deploy it.

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Does Infrrd run on mobile or desktop device?

Glad you asked.  Our data extraction process runs on servers.  We have found performance and accuracy decline when running on a desktop or mobile device. (Remember Infrrd is running a powerful AI stack).

To know more, book a 15-min session with an IDP expert

Does your system work out of the box or does it require training?

Common documents and use cases work out of the box.  The cool thing is your solution will improve as the system learns from your documents upfront and over time.

To know more, book a 15-min session with an IDP expert

How does your solution handle corrections?

Did you know no system is 100% accurate all the time?  When extraction errors occur you want to correct them.  We provide a simple UI that your business analyst will use to make corrections.

To know more, book a 15-min session with an IDP expert

Does your solution work with handwriting?

Our solution excels at data extraction from handwriting.  We've got proprietary methods and techniques that do the trick.  It's pretty cool.  See for yourself.

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See our platform in action to experience the transformative efficiencies it can bring to your processes