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Use Case

How One Insurance Company Transformed Its Claims Processing SLA

The Next-Gen of Claims Processing

Insurance Process Transformation Use Case

One of the industry’s largest claims administrators serving global P&C insurance firms faced what seemed like an impossible challenge. 

A major new client was being onboarded.  With that win came the need to cut claims processing time by 50% and scale up capacity... all without adding any headcount.

After trying and giving up on OCR-based solutions, the company was stuck with manual processing.  And its SLA guarantees could not be met.

Was this processing SLA impossible? 

This use case walks you through:

  • The issues the firm faced in processing complex, unstructured claim documents
  • The firm's search for Straight Through Processing (STP) as a way to achieve their SLA targets
  • How their search led them to Infrrd and its Intelligent Document Processing (IDP) solution

The use case ends by showing how Infrrd's IDP solution helped transform the firm's SLAs by reducing insurance claims processing cost and time as well as supporting the need to scale up to meet new demand. 

Download your copy of the How One Insurance Company Transformed Its Claims Process SLAs to learn how this company achieved claims processing success.  

Infrrd. Redefine Possible.

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