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AI Powered Insights From Reviews


Extract deep insights from user generated content like product reviews, Q&A and customer uploaded images

Review Highlights

Parse through large volumes of Data and highlight the exact line that talks about a particular feature

Customer Insights

Understand your customer personas and what matters to them across different KPIs

Sentiment Analysis

Understand the emotion behind customer reviews and segment them based on users perspective.

NLP based Review Analytics for understanding your customers and products.

Take a look at how user generated content analysis and Help customers make faster purchase decisions and Merchandisers look at their product from the perspective of users.

Trusted by some of the leading retailers

Our NLP based review and search analytics powers analytics for:
Kohls logo Levis logo Staples logo





Products and customer insights from review analytics

User Generated Content Analysis

Connect with your customers better by understanding and learning from their behavior. With every changing customer tastes and preferences, Understand what different customers like, the current trends in the market and the sentiment behind every review and rating. Tap into the wisdom of the crowd to offer a personalized experience.

Reviews Specific Natural Language Processing

Process large volumes of text to extract deep insights from customer conversations, images and reviews about your products.

Improved Search & Browse Experience

Use not only product specifications but also insights from user generated content like reviews, Q&A, customer uploaded Images to power search and browse.

Power your Recommendations & Chat Bots

Use customer conversations to put more relevance into your chat bots and recommendation platforms.

Recognize Emerging Trends & Changing Preferences

Find out common trends and patterns from large volume of customer interaction data. Figure out how customers react to your products and services and use it for cross and up sell opportunities

Attributes or Tags Extraction & Validation

Validate existing product tags and discover new tags of relevance based on what customers say about your products

Converse/NLP Solutions

We offer following enterprise solutions around Natural Language Processing


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Automated Conversations

Our bots connect with your customers to offer a personalized search and customer service experience.

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Text Analytics

Extracting deep insights from large volumes of text to find information of interest, sentiment analysis and entity extraction.

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Topic Modeling

Identification of topics and trends from large volume of text in emails, documents, websites, etc.

How customers use our Review Analytics capabilities

Case Studies: Enterprise problems we have solved and questions our platform has answered.


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Can you improve our product discovery?

This online retailer used our platform to let its customers visually discover products.

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How can our customers find the right product?

Detecting popular food items in a picture for a diet management solution.

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What's unique about this product?

Finding unique strengths of products for better discovery

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Can you describe and tag this product?

Helping a retailer predict what customers are likely to like about a new product based on reviews of other existing products.

Contact us

San Francisco Bay Area, USA

Suite 360E, 2001 Gateway Place,
San Jose, CA 95110

+1(408) 931-5610

Bangalore, India

UMIYA Emporium, 4th floor,
Hosur Main Road, Kaveri Layout, Koramangala

+91 9036001834

Sydney, Australia

Level 5, 7 Eden Park Drive
Macquarie Park, North Ryde
Sydney New South Wales 2113

+61 481167480

Drop us a line

Email us at

hello@infrrd.ai