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How can we help our customers discover the right products?

One of the top 10 US retailers uses our platform's NLP capabilities to extract customer insights from huge volume of product reviews.


Increased eCommerce Conversion
Better Merchandizing

Product Review Analytics For Online Retailer

Our platform is being used to analyze user generated content - product reviews and product images on the customer’s website to get a user centric view of their product catalog. The extracted insights are being used to get a user centric view of product catalog for improving online sales and customer engagement.


Reviews Insights

Our NLP algorithms went through the product reviews, descriptions and other text available in the catalog and created a global pool of all product traits. This brought fresh perspective on how customers look at products vs merchandizers view.

Customers View of Products

Customers look at product from a different vantage point as compared to merchandizers. While merchandizers focus on specifications, customers talk about how they use a product, where or what they use it for and what they use it with. We extracted these insights for this retailer based on their product review data.

Improved Product Discovery

We helped this customer improve product discovery with a collection of tools including domain targetted semantic engine, query intent analyis and flexible experience management.

Improved Conversion Rate

The insights extracted by our platform were married with the customer's existing search and browse functionality to make product discovery easy. The customer saw a much improved search conversion rate.

Contact us

San Francisco Bay Area, USA

Suite 360E, 2001 Gateway Place,
San Jose, CA 95110

+1(408) 931-5610

Bangalore, India

UMIYA Emporium, 4th floor,
Hosur Main Road, Kaveri Layout, Koramangala

+91 80 25724723

Sydney, Australia

Level 5, 7 Eden Park Drive
Macquarie Park, North Ryde
Sydney New South Wales 2113

+61 481167480

Email us on

we@infrrd.ai

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